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Some things Shoud Just Never be Automated
I received a letter today from Chase regarding a mortgage loan. It was not addressed to me, but was written by Chase in response to me letting them know mom and dad are now both deceased. It reads as follows:

"Dear Glen and Judith,

We have been notified [that you are] deceased. We understand that this may be a difficult time for you and we are here to assist you in any way we can.  You should continue making mortgage payments...Again we know this may be a difficult time and were here to help. If you have any question please call us




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